How can we help?

Contact us as soon as possible. Orders may enter production shortly after checkout, so changes and cancellations cannot be guaranteed once production has started.

Contact us immediately if you notice an address mistake. We will try to update it, but address changes cannot be guaranteed after your order enters production.

Your order number appears in the confirmation email sent after checkout. It normally begins with a number sign, such as #1001.

Check your spam, promotions, and junk folders first. The confirmation is sent to the email address entered during checkout. Contact us if you still cannot locate it.

Most products are prepared within approximately 2–7 business days before shipping. Production time is separate from carrier transit time.

Available shipping options and charges are calculated at checkout based on your products, destination, and delivery method.

When tracking is available, a tracking link will be sent to the email address used during checkout after your order ships.

Products may be prepared at different facilities. Items from the same order can therefore ship separately and arrive on different days.

Check your mailbox, parcel locker, nearby delivery areas, household members, neighbors, and building staff. Contact the carrier with your tracking number, then contact us if the package is still missing.

Available destinations depend on the products in your cart. Enter your complete address during checkout to see whether shipping is available and which rates apply.

Because products are made to order, we do not accept standard returns for a change of mind, personal preference, or an incorrectly selected size, color, or variation.

We do not currently offer direct exchanges. A new order must be placed when a different size, color, or product variation is preferred.

Contact us within 30 days of delivery with your order number, a description of the issue, a photo of the complete item, and a close-up showing the damage or error.

Please do not mail anything back unless we provide specific return instructions after reviewing your request.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

Yes. Most Cozy Avenue Goods products are created after an order is placed instead of being taken from ready-made inventory.

Colors may appear slightly different because of screen settings, lighting, materials, printing methods, and normal production variation.

Care instructions vary by product. Review the care information shown on the individual product page before cleaning or washing your item.

Product photos may include props and styled backgrounds. Only the product identified in the title and description is included with your purchase.

Personalized or custom design services are not currently guaranteed. Product options available for purchase will appear directly on each product page.

Join the Cozy List using the email signup form. Your welcome discount details will be provided after successful signup. The offer applies to eligible first orders of $20 or more.

Discount codes generally cannot be combined unless the offer specifically states otherwise.

Discount codes must be entered during checkout and cannot normally be added to a completed order.

Check the minimum purchase amount, expiration date, product exclusions, spelling, and whether the offer was already used. Contact us if the code should still be valid.