Shipping policy

Last updated: July 19, 2026

Thank you for shopping with Cozy Avenue Goods. This Shipping Policy explains how orders are produced, shipped, tracked, and delivered.

Most Cozy Avenue Goods products are made to order. This means production begins after your order is placed rather than being taken from ready-made inventory.

Please review this policy before completing your purchase.

1. Where We Ship

We currently ship only to destinations available during checkout.

Enter your complete shipping address at checkout to see whether delivery is available and which shipping options apply to your order.

If no shipping rate appears for your address, we are currently unable to ship the selected products to that destination.

2. Production Time

Most orders require approximately 2–7 business days for production before shipping.

Production time is separate from delivery time and may vary depending on:

The product ordered
Product availability
The production facility
Order size
Quality-control checks
Holidays and high-volume periods
Unexpected production delays

Business days do not include weekends or major holidays.

Production estimates are not guaranteed. An item may occasionally require additional time if it needs to be reprinted or does not pass a quality-control inspection. Printify currently lists 2–7 business days as the usual production range for most orders.

3. Shipping and Delivery Estimates

Your total estimated delivery time includes:

Production time + transit time

Shipping speed begins after production is completed and the package is transferred to the shipping carrier.

Available shipping methods, estimated delivery times, and shipping costs are displayed during checkout when available.

Delivery times may vary based on:

The product and production location
Your delivery address
The shipping carrier
The shipping method selected
Weather or transportation disruptions
Holidays and peak shopping periods
Customs processing, when applicable
Events outside our reasonable control

All delivery dates and transit times are estimates. We cannot guarantee delivery on a specific date.

Shopify notes that checkout shipping estimates depend on the store’s configured shipping zones and rates, while carrier transit estimates generally do not include production or processing time.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout before payment.

Shipping costs can vary based on:

Product type
Package size and weight
Delivery destination
Shipping method
Production facility
Number of packages required

The shipping amount shown at checkout is the amount charged for the selected shipping option unless an obvious technical or pricing error occurs.

5. Order Confirmation

After placing an order, you should receive an order-confirmation email at the address entered during checkout.

Please review the confirmation carefully, including:

Your name
Shipping address
Product
Size
Color
Quantity
Other product selections

Contact us immediately if you notice an error. We will try to help, but changes cannot be guaranteed after production begins.

6. Address Accuracy

Customers are responsible for entering a complete and accurate delivery address.

Please confirm your:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Email address
Phone number when required

Address changes cannot be guaranteed after an order has entered production.

Cozy Avenue Goods is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address provided at checkout.

Printify advises that customers are responsible for providing accurate addresses because its fulfillment system does not independently validate every shipping address.

7. Tracking Information

When tracking is available, it will be sent to the email address used at checkout after the order ships.

Tracking information may not update immediately. A shipping label can be created before the carrier performs its first physical scan.

Some tracking pages may take several business days to show movement, especially during holidays or high-volume periods.

Certain shipping services may offer limited or no tracking.

Printify normally syncs tracking to Shopify after shipment, but separate packages may have separate tracking numbers, and some provider services can be untracked.

8. Multiple Packages

Items from the same order may be produced at different facilities.

As a result:

Products may ship separately
Packages may arrive on different days
Each shipment may use a different carrier
Each package may have its own tracking number

Receiving one package does not necessarily mean the rest of your order is missing.

Orders containing items from multiple Printify providers can create separate shipments and tracking numbers.

9. Delayed Orders

Production and delivery delays may occur due to:

Holidays
Severe weather
Carrier disruptions
High order volume
Product shortages
Equipment or production issues
Quality-control reprints
Customs processing
Incorrect address information
Other circumstances outside our reasonable control

Please allow additional time during busy seasons.

A delay does not automatically mean that a package is lost.

When tracking has not updated for several business days, check the tracking link again before contacting us because carrier scans can be delayed.

10. Packages Marked as Delivered

When tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Check your mailbox, parcel locker, lobby, reception desk, or other safe delivery area.
Ask household members, neighbors, or building staff.
Confirm that the shipping address on your order is correct.
Contact the carrier using the tracking number.

Contact Cozy Avenue Goods if the package still cannot be located after completing these steps.

A carrier’s delivered scan does not automatically qualify an order for a refund or replacement. Each request will be reviewed based on the tracking information and circumstances.

11. Failed Delivery and Returned Packages

A package may be returned to the sender because of:

An incorrect or incomplete address
An unavailable recipient
An unclaimed package
Refused delivery
Failed delivery attempts
An unsupported delivery location
Failure to collect the package from a pickup point

Returned packages are not automatically refunded or reshipped.

Contact us so we can review the situation. If the return was caused by incorrect information provided by the customer, additional production and shipping charges may be required to send a replacement.

Printify does not generally provide free reprints when an incorrect or incomplete delivery address was supplied by the customer.

12. Lost Packages

A package may be considered for review when:

Tracking has not updated for an extended period
The estimated delivery window has passed
The carrier confirms that the shipment is lost
The package is returned or otherwise marked with a shipping issue

We may ask you to wait until the carrier’s estimated delivery window has passed before beginning a lost-package review.

Available resolutions depend on the carrier information, fulfillment provider, circumstances, and applicable law. A replacement or refund is not guaranteed until the claim has been reviewed and approved.

13. Damaged or Incorrect Orders

Shipping damage, manufacturing defects, and incorrect items are handled under our Returns and Refund Policy.

Your order number
A description of the issue
A photo of the complete item
A close-up photo of the damage or error
A photo of the packaging when relevant

Do not mail anything back unless we provide specific instructions.

Our Returns and Refund Policy is available at:

/policies/refund-policy

14. Customs, Duties, and Import Charges

When international shipping is available, an order may be subject to customs inspections, import duties, taxes, brokerage fees, or other government charges.

Unless checkout specifically states otherwise, these charges are not included in the product price or shipping charge.

The recipient is responsible for any customs duties, import taxes, or related fees required by the destination country.

Customs processing can delay delivery and is outside our direct control.

15. PO Boxes and Special Addresses

Delivery availability for PO boxes, military addresses, parcel lockers, and similar locations depends on the selected product, production provider, carrier, and destination.

Some shipping services do not support PO boxes or parcel lockers.

Enter the address during checkout to confirm whether a shipping option is available. Printify currently warns that PO-box delivery outside the United States can carry additional delivery risk and that some express services do not accept PO-box addresses.