Order confirmed
After checkout, you’ll receive an order confirmation at the email address you provided.
FROM OUR COZY CORNER TO YOURS
Shipping made simple.
Each Cozy Avenue Goods item is made especially for your order. Here’s what to expect from checkout to delivery.
QUICK OVERVIEW
Production
Usually 2–7 business days
Delivery
Varies by item and destination
Tracking
Sent by email when available
Business days do not include weekends or major holidays.
YOUR ORDER JOURNEY
What happens after you order?
Made for you
Your item is sent into production. Most products are prepared within 2–7 business days.
On the way
Once your order ships, tracking information will be emailed to you when tracking is available.
DELIVERY ESTIMATES
When will my order arrive?
Your estimated delivery time includes both production and transit time. Because each product is made to order, delivery dates can vary by item, destination, carrier, and time of year.
The shipping options and estimated costs available for your order will appear at checkout before payment.
MULTIPLE PACKAGES
Your order may arrive separately.
Some items may be produced or shipped from different facilities. This means a multi-item order can occasionally arrive in more than one package.
You will not be charged twice simply because an order arrives in separate packages.
TRACKING UPDATES
Following your package
When tracking is available, you’ll receive an email with a tracking link after your order ships.
Tracking may take a little time to update after a label is created or after the carrier first receives the package.
ADDRESS CHANGES
Double-check before ordering.
Please carefully review your shipping address at checkout. Once an order enters production, address changes and cancellations may not be possible.
Contact us about an orderHOLIDAYS & BUSY SEASONS
A little extra time may be needed.
Production and delivery can take longer during holidays, severe weather, high-volume periods, or unexpected carrier disruptions. Delivery dates are estimates and cannot always be guaranteed.SHIPPING QUESTIONS
Good to know
How long does production take?
Most orders are prepared within 2–7 business days. Production may take longer during holidays, high-volume periods, or if an item needs to be reprinted.
Will I receive tracking information?
When tracking is available, it will be sent to the email address used at checkout after your order ships.
Why did only part of my order arrive?
Products may be prepared at different facilities, so items from the same order can sometimes arrive in separate packages.
Can I change my shipping address?
Contact us as soon as possible. We’ll try to help, but changes cannot be guaranteed after an order has entered production.
What should I do if tracking stops updating?
Carrier scans can occasionally be delayed. Allow a few business days for tracking to update. Contact us if there is still no movement after the expected delivery window.
What if my order arrives damaged or incorrect?
Contact us with your order number and a description of the issue. We’ll let you know what information or photos are needed so we can review it.
STILL HAVE A QUESTION?