Damaged on arrival
Your product or its printed design arrived visibly damaged during delivery.
RETURNS & ORDER HELP
Let’s make it right.
Every Cozy Avenue Goods item is made especially for your order. If something arrives damaged, incorrect, or not as it should be, we’re here to help.
Report an order issuePOLICY AT A GLANCE
Order issues
Report within 30 days
What to include
Order number and clear photos
Change-of-mind returns
Not accepted
Direct exchanges
Not currently available
Please contact us before mailing anything back.
MADE ESPECIALLY FOR YOU
Why we don’t accept standard returns
Our products are created after an order is placed rather than stored as ready-made inventory. Because of this, we cannot accept returns or exchanges for a change of mind, an incorrect size or color selection, or other ordering mistakes.WHEN WE CAN HELP
Something wrong with your order?
Contact us within 30 days of delivery when your item has one of the following issues.Printing or manufacturing issue
The item has a clear printing defect, manufacturing fault, or quality issue.
Incorrect item received
You received a different product, size, color, or design from the one shown in your order confirmation.
PLEASE REVIEW BEFORE ORDERING
What isn’t eligible
Change of mind
The item is no longer wanted or the recipient does not prefer the design.
Wrong size or color selected
The size, style, color, or product variation was chosen incorrectly when placing the order.
Incorrect shipping information
The order was placed using an incomplete or incorrect delivery address.
Normal screen-to-product variation
Slight differences may occur between colors displayed on a screen and colors on the finished physical product.
HOW TO GET HELP
Three simple steps
Please do not mail an item back unless our support team provides return instructions.
1
Contact us
Send us a message within 30 days of delivery and select “Damaged or incorrect item” on the contact form.
2
Share the details
Include your order number, a description of the issue, and clear photos showing the product and problem.
3
We’ll review it
We’ll review the information and confirm whether a replacement, refund, or another resolution is available.
EXCHANGES
Need a different size or color?
We do not currently offer direct exchanges because each item is produced specifically for the original order.
When the wrong size, color, or product was selected at checkout, a new order will need to be placed for the preferred option.
CANCELLATIONS
Contact us as soon as possible.
Orders can move into production shortly after checkout. We’ll try to help with a cancellation request, but cancellation cannot be guaranteed once production has started.
Contact us about an orderAPPROVED REFUNDS
How refunds are handled
When a refund is approved, it will be issued to the original payment method used at checkout.
After a refund is issued, your bank or payment provider may need additional time to display it in your account.
RETURN PACKAGES
Please contact us first.
Do not send a product to the return address shown on its package. Contact us before returning anything so we can review the issue and provide the correct next steps.
Start an order requestRETURNS QUESTIONS
Good to know
Can I return an item because I changed my mind?
Because every item is made to order, we do not accept returns for a change of mind or personal preference, except where required by applicable law.
Can I exchange an item for a different size?
Direct exchanges are not currently available. Please review available sizes and product information carefully before ordering. A new order is required for a different size or color.
What photos should I send?
Include a clear photo showing the complete product and another close-up showing the damage, printing issue, or incorrect item. Include the size label when the issue involves product size.
Do I need to send the damaged item back?
Please do not return or mail anything unless we provide specific instructions after reviewing your request.
Will I receive a refund or a replacement?
The available resolution depends on the order and issue. Eligible requests may receive a replacement, refund, or another appropriate resolution.
What if my package is missing?
Check your tracking information, nearby delivery areas, household members, and the carrier first. Contact us with your order number if the package is still missing after the expected delivery window.
SOMETHING NOT RIGHT?