Refund policy
Last updated: July 2026
At Cozy Avenue Goods, every product is made to order especially for you. Because our products are produced only after an order is placed, we do not keep ready-made inventory available for standard returns or exchanges.
Please review product descriptions, sizing information, colors, and shipping details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
Please contact us within 30 days of delivery if your item:
- Arrives damaged
- Has a clear printing or manufacturing defect
- Is materially different from the item ordered
- Is the incorrect product, design, size, or color due to a fulfillment error
To request assistance, email cozyavenuegoods@gmail.com or use our Contact page.
Please include:
- Your full name
- Your order number
- A description of the problem
- A clear photo of the full item
- A close-up photo showing the damage, defect, or incorrect product
- A photo of the size label when the issue relates to size
We may request additional photographs or information before approving a resolution.
Approved claims may receive a replacement, refund, or another appropriate resolution depending on the circumstances and product availability.
Please do not mail an item back unless we provide specific return instructions. A physical return is not normally required for approved damaged, defective, or incorrect-item claims.
Change-of-Mind Returns
Because our products are made to order, we do not accept returns or issue refunds because:
- You changed your mind
- You no longer want the item
- The gift recipient does not prefer the design
- You ordered the wrong product, size, color, or variation
- You entered incorrect personalization or order information
- The item does not match a personal preference that was not promised in the product description
This does not limit any rights you may have under applicable consumer-protection laws.
Exchanges
We do not currently offer direct exchanges.
If you selected the wrong size, color, style, or product variation, you will need to place a new order for the preferred item.
If Cozy Avenue Goods or one of our fulfillment partners sent the wrong item, contact us within 30 days of delivery so we can review the issue.
Cancellations and Order Changes
Orders may enter production shortly after checkout.
Contact us as soon as possible if you need to request a cancellation or change. We will try to help, but cancellations, address changes, design changes, and product changes cannot be guaranteed after production has started.
An order is not considered cancelled until you receive written confirmation from us.
Shipping Addresses and Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
Cozy Avenue Goods is not responsible for delays, failed deliveries, or packages returned because of an incorrect, incomplete, or outdated address supplied by the customer.
If an order must be produced and shipped again because an incorrect address was provided, additional production and shipping charges may apply.
Please contact us promptly if you notice an address mistake.
Color and Product Variations
Product colors may appear slightly different depending on screen settings, lighting, printing methods, materials, and normal manufacturing variations.
Minor differences in color, print placement, sizing, or appearance that fall within normal production tolerances are not considered defects.
Refunds
When a refund is approved, it will be issued to the original payment method used at checkout.
Please allow time for your bank, credit card company, or payment provider to process and display the refund. Processing times vary by provider.
Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise eligible for a full refund.
Refused and Unclaimed Packages
Orders that are refused, left unclaimed, or returned because the customer did not collect the package are not automatically eligible for a refund.
Contact us so we can review the shipment and determine whether reshipping is available. Additional shipping or production charges may apply.
Unauthorized Returns
Do not send products to the address printed on the shipping package or label.
Products returned without prior approval may not be received by Cozy Avenue Goods and may not qualify for a refund, replacement, or exchange.
Always contact us before mailing anything.
Consumer Rights
Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable consumer-protection laws.
Where local law provides additional cancellation, withdrawal, refund, repair, replacement, or conformity rights, those legal rights will apply.
Contact Us
For questions or order concerns, contact:
Cozy Avenue Goods
Email: cozyavenuegoods@gmail.com
Please include your order number when contacting us about an existing order.